NEW RETURN POLICY AND A NEW OPTION: SHOP NOW*
*Shop Now! New return option that allows you to shop on the site and make new purchases of more or less the value of your return.
To make two different return options on the same order (eg a refund and a gift card), you must make two separate requests on the site.
Sezzle is not available for Shop Now purchases.
You want to return an item?
Rose Buddha accepts returns up to 15 days after delivery. You will receive a prepaid return label when we accept your request.
NOVEMBRE 14TH TO 21ST NOVEMBRE SALE - Return is possible only for a gift card.
BLACK FRIDAY AND CYBER MONDAY – Return is possible only for a gift card. No exchange no refund.
SURPRISE BAGS AND SLOW LIVING BOXES
LAST CHANCE AND WAREHOUSE SALE SECTIONS
Final sale. No return and no exchange.
Exchange and gift card for items at regular price (no promo code no points)
Exchange and refund in the form of a gift card are $3.99 plus tax ($4.59). The gift card of the amount of your purchase will be sent by email when the return will be received at our warehouse.
Exchange and gift card with use of Club RB points or promo code
A refund, an exchange and a gift card are possible, but a fee of $9.99 plus taxes ($11.49) will be applied.
Second return request on the same order
For a second return request on the same order, a $11.99 processing fee plus tax ($13.79) applies.
For sale items, exchanges and gift cards are possible, but not refunds.
Free items are non-returnable and non-refundable. However, you must return the free item received if you want to request a refund in the order. If the free item is not return, you will be charged.
The refund will be made upon receipt of the garment at our warehouse.
An amount of $9.99 + tax ($11.49) for the return shipping cost will be deducted from your refund. Sale items are not eligible for refund.
The product you send back must not have been washed, nor worn and be in good condition, with the labels. Clothing received with traces of deodorant or makeup, pet hair or an unpleasant odor will be returned at the customer's expense.
Royalty & Rewards Rose Buddha Club
Points will not be returned to the account upon return.
The value of the promotional code will not be refunded when returning.
Shipping costs and carbon neutral are not refundable under any circumstances.
How to do your return:
1. Download and print the returns label.
2. Pack all the returned items, attach the label on a box. You can use the box the items arrived in or another box if you prefer.
3. Take it to an authorized Canada Post drop-off location and ship. You have 14 days after receiving your label to drop your package at Canada Post. After this period, your return will be refused or charged.
4. Once the items are received, please allow 2 to 4 business days for your refund. An amount of $9.99 + taxes, for return shipping costs, will be deducted from your refund. Same model size exchanges and gift cards are free.
For any questions, please write to email@example.com.